Frequently Asked Questions

Everything you need to know about your Rocket Dog experience.

What is the status of my order?

Once your order has shipped, you will receive an email confirmation with a tracking number. You can use this number on our website or the carrier's portal to see real-time updates on your delivery.

What is your return policy?

We offer a 30-day return window for all unworn items in their original packaging. Please note that items marked as 'Final Sale' cannot be returned or exchanged.

How do I know which size to choose?

Each product page features a detailed size guide. We generally recommend sizing up if you are between sizes, but you can also check our 'Fit Notes' section for specific style recommendations.

Do you ship internationally?

Yes, Rocket Dog ships to over 50 countries worldwide. Shipping costs and delivery timelines vary by destination and will be calculated at checkout.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.

Are your products eco-friendly?

We are committed to sustainability. Many of our latest collections feature recycled materials and water-based glues. Look for the 'Eco-Friendly' badge on individual product listings for more details.